Sub-Zero Repair in Maple Leaf

An empty bin is usually a water story

The complaint from Maple Leaf is a bin that has stopped refilling, or one holding only a few loose cubes days after it was last emptied. Behind that pattern we usually find water that never makes it to the mold: a shutoff closed during other plumbing work and never reopened, a filter cartridge not fully seated after a change, or a supply line kinked when the unit was slid back into its opening. The ice maker itself sits lower on the list than most owners expect.

Seattle Public Utilities delivers very soft water, so the mineral crust that chokes ice makers in harder-water places seldom forms at these addresses. That moves our attention to the valve, the line and the fill tube, where water left standing can freeze and block the next fill. Sub-Zero’s design guide also warns that a reverse-osmosis system may not keep up the minimum water pressure its ice makers need, which is worth mentioning if you have one under the sink.

Booking a visit up the hill

When you arrange the visit, tell us where the technician can park and how many steps lie between the street and the kitchen. It also helps to know whether the ice comes from a freezer compartment or from a separate drawer under the counter, because the two are reached and tested differently.

Two things to try first

Check that the ice maker is switched on and that its shut-off arm hangs down rather than resting up, then give it a full day; Sub-Zero allows 24 hours for ice once an ice maker is turned on. If the bin is still bare a day later, the number for Sub-Zero Appliance Repair Seattle is (206) 339-4211, and reading out the model number when you ring speeds everything up.